Returns, Exchanges & Store Credit Policy

At DALYA, we want you to be happy with your order. Please read our Returns, Exchanges & Store Credit Policy carefully before placing your order.

By placing an order on dalyaofficial.com, you agree to the terms of this policy.

DALYA operates under an exchange and store credit policy only. Refunds via cash, bank transfer, or original payment method are currently not available, except where required by applicable law.

Returns & Exchanges

You may request to return or exchange eligible items purchased on dalyaofficial.com within 14 days of receiving your order.

To be eligible for a return or exchange, your item must be:

• In the same condition that you received it

• Unworn and unused

• With all original tags attached

• In its original packaging

• Accompanied by proof of purchase or order confirmation

Items that do not meet these conditions will not be accepted.

All approved returns will be processed as store credit only, which can be used toward a future purchase on dalyaofficial.com.

Local Returns — Lebanon

To start a return or exchange request in Lebanon, please contact us at info@dalyaofficial.com or via Instagram DM at @dalya.official.

If your request is accepted, we can arrange a return pick-up from a location convenient for you anywhere in Lebanon.

Items sent back without first requesting and receiving approval for a return will not be accepted.

Please note that DALYA does not offer free returns. Customers are responsible for all return shipping and pick-up costs.

International Returns

To start an international return or exchange request, please contact us at info@dalyaofficial.com or via Instagram DM at @dalya.official.

If your request is accepted, we will provide instructions on how and where to send your package. When available, we may also arrange a DHL pick-up from a location convenient for you.

Items sent back without first requesting and receiving approval for a return will not be accepted.

Please note that DALYA does not offer free international returns. Customers are responsible for all shipping, handling, logistics, customs duties, taxes, and any additional fees related to both the return shipment and any new shipment.

Original shipping fees, customs duties, taxes, handling fees, and logistics fees are non-refundable.

Exchanges

The fastest way to get the item you want is to return the eligible item you currently have. Once your return is accepted and approved, store credit will be issued, which you can use to place a separate order for the new item.

Please note that exchanges are subject to product availability.

If the item you want is no longer available, you may use your store credit toward another item on dalyaofficial.com.

Store Credit

Once we receive and inspect your returned item, we will notify you whether your return has been approved or rejected.

If approved, store credit will be issued in the form of a code and sent to your email. This code can be applied at checkout on dalyaofficial.com.

Store credit cannot be exchanged for cash, bank transfer, or a refund to the original payment method.

Store credit is valid only on dalyaofficial.com.

Damages, Defects & Wrong Items

Please inspect your order as soon as you receive it.

If your item is defective, damaged, or if you received the wrong item, please contact us immediately at info@dalyaofficial.com or via Instagram DM at @dalya.official.

Please include your order number, a clear description of the issue, and photos of the item and packaging so we can evaluate the case and make it right.

Issues must be reported as soon as possible after receiving your order.

Exceptions / Non-Returnable Items

Certain items are final sale and are not eligible for return, exchange, or store credit.

This includes:

• Made-to-order items

• Customized or personalized items

• Special orders

• Sale items

• Gift cards

• Items that have been worn, used, altered, damaged, or washed

• Items without original tags or packaging

• Personal care or hygiene-related items, where applicable

Made-to-order, customized, personalized, and special-order items are created specifically for the customer and cannot be returned or exchanged.

Unfortunately, we cannot accept returns, exchanges, or store credit requests for sale items or gift cards.

Please contact us before placing your order if you have questions about whether a specific item is eligible for return or exchange.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is shipped into the European Union, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, subject to applicable EU consumer protection laws.

To be eligible, your item must be in the same condition that you received it, unworn and unused, with tags, in its original packaging, and accompanied by proof of purchase.

Please note that certain items may be excluded from the EU cooling-off period, including made-to-order, customized, personalized, or special-order items.

Customers are responsible for return shipping costs, unless otherwise required by applicable law.

Return Approval

Submitting a return or exchange request does not guarantee approval.

All returned items are subject to inspection once received. If the item does not meet the eligibility requirements listed in this policy, the return may be rejected.

If a return is rejected, the customer may be responsible for any costs related to sending the item back.

Contact Us

For any return, exchange, store credit, or order issue, please contact us at:

Email: info@dalyaofficial.com
Instagram: @dalya.official